Return, Repair & Melt
Automation Proposal
One connected system for every returned, repaired, or melted item - across NY and India teams
Where the process breaks down today
No single tracker
No automated matching mechanism
Rules live in spreadsheets
Unmatched export invoices
Typed at every step
Email and calls
How RapidData resolves it
Logged and routed automatically
Memo · Credit · Defect · Sample · Repair
India · 3rd-Party · NY · Customer
DIA · Age · Outright · DDB
No black box
Weight auto-captured
Same live record
New fallback track
High-confidence extractions process automatically. Anything uncertain pauses for a person to confirm - never silently guessed.
19 agents across 4 workflow stages
Each stage runs autonomous agents that read documents, match records, and route exceptions - with human override at every checkpoint.
Read photos and docs, capture return info, enter line items directly into LN - replacing manual data entry done by staff today - and flag missing fields.
Extract mirror-doc prices, auto-match against invoices, alert Sales on sample returns.
Match repair invoices, generate shipment docs, receive in Mumbai, route no-match to 3rd-party.
Check DIA/BOM, age, metal type; create KT invoices; compare weights; re-check DDB priority.
Solution Features
Human-in-the-loop checkpoints sit at every confidence gate - automation handles the routine, people handle the exceptions.
Before We Lock Scope
Will all 4 repair tracks apply, or are some tracks handled outside this scope?
Which return-type codes need to be supported in LN?
How do we distinguish 'Repair' from 'Customer Paid Repair' in the system?
Will Jewelex provide customer portal access to pull original documents, or is manual upload the fallback?
Who creates and owns the master packing slip?
Where are QC defect records currently maintained?
Is the melt ledger managed outside this module?
Why RapidData
Not a template
Fully auditable
For solutions across functions
Across industries and countries
Rapid deployment with all the security and governance in-built